Hi, I’m Kim! A Product Designer and UX Researcher who approaches design as a business improvement function.

Earlier in my career, I worked in Internal Audit, where my role was to evaluate how organizations actually operate across people, processes, and systems. I partnered with cross-functional teams and executive leadership to assess risk, improve efficiency, and ensure critical workflows functioned reliably under regulatory and operational constraints. That work required detailed process analysis, stakeholder interviews, and translating complex findings into clear, actionable recommendations.

Over time, I began to notice a pattern: many of the issues labeled as “risk” or “control gaps” were symptoms of poorly designed tools, unclear ownership, or fragmented workflows. Teams weren’t failing because they lacked effort or expertise, they were navigating systems that made good decisions harder than they needed to be.

That realization drew me to UX and product design. Rather than documenting downstream issues after problems surfaced, I wanted to work upstream - shaping experiences, tools, and workflows so teams could operate more effectively from the start.

Today, I apply that same analytical rigor to UX research and product design. I lead discovery through stakeholder interviews, user research, and synthesis to uncover root causes, clarify complexity, and design solutions that balance user needs with business and operational realities. I see research as a form of risk reduction and design as a way to improve decision quality, efficiency, and adoption at scale.

Outside of work, I teach step aerobics and strength training classes, play a lot of pickleball (it’s addicting, I can’t help it!), attend far too many concerts with friends, and consider myself a serious potato enthusiast. I love connecting with people and am always happy to talk design, systems, or creative problem-solving.